Frequently Asked Questions

Orders

How can I contact Zappy?

The best way to contact us is by email: contact.zappyuk@gmail.com. If you need to make changes to your order or have an urgent question, please use email instead of social media so we can assist you more quickly.

How can I track my order?

You can track your order directly on our website, from dispatch to delivery. The first stage of shipping is handled by an international carrier and can be followed through our website. Once the parcel arrives in the United Kingdom and is handed over to Royal Mail or another local courier, tracking may also be available through the relevant delivery provider’s platform.

I recently placed an order. Can I change anything?

Please contact us as soon as possible at contact.zappyuk@gmail.com, including your order number. We will check whether it is still possible to make changes before the order is processed or dispatched.

I bought from another website. Is it reliable?

Some websites may illegally use our content to sell counterfeit or unauthorised products. Please remember that original Zappy products are sold only through our official website. If you believe you were misled by another website, we recommend contacting that store directly, requesting a refund, or contacting your bank or card provider.

Can I cancel my purchase?

We work to prepare your order as quickly as possible, often shortly after purchase. For this reason, we cannot always guarantee immediate cancellation before dispatch.

However, for most online purchases in the UK, you have the right to cancel your order within 14 days after the day you receive the goods, without giving any reason. After informing us that you wish to cancel, you then have a further 14 days to return the item. For more details, please see our Returns and Refunds Policy.

Delivery

What is the delivery timeframe?

The average delivery timeframe is approximately 15 business days. However, delivery may vary from 7 to 20 business days depending on the destination, courier availability, customs processing and local delivery conditions.

I still haven’t received my tracking code. What should I do?

You should receive your tracking code within up to 72 hours after your order has been processed. If you have not received it, please follow the steps below:

Check your spam or junk folder.

Make sure the email address provided at checkout is correct.

If you still cannot find the tracking code, please email us at contact.zappyuk@gmail.com, including your full name and the correct email address, so we can resend it.

Will I have to pay any additional delivery charges?

No. Our deliveries do not require any additional delivery charges from Royal Mail or the assigned courier. If you receive any unexpected charge request or have any doubts, please contact us by email before making any payment.

Do you deliver across the United Kingdom?

Yes, we deliver across the United Kingdom.

How can I track my delivery?

You can track your delivery directly on our website. The process begins with the international carrier and, once the parcel is transferred to Royal Mail or another local courier, tracking may continue through the relevant delivery provider’s platform.

Are the products made in the UK?

No. Our products are imported from selected suppliers in Asia, Europe and the United States, allowing us to offer quality products at accessible prices.

Payments

What payment methods do you accept?

We accept credit and debit card payments through Stripe. Accepted cards may include:

Visa
Mastercard
American Express

What is the payment approval timeframe?

Card payments are usually processed quickly, but in some cases approval may take up to 24 hours.

You will receive a confirmation email as soon as your payment is approved and your order is confirmed.

My purchase was not approved. What should I do?

If your purchase was not completed or you received a pending payment notification, please contact our team at contact.zappyuk@gmail.com so we can help you check the status of your order and payment details.

Security

Is it safe to buy from the website?

Yes, shopping on our website is secure. We use encryption and security measures to help protect your information. Payments are processed by Stripe, a recognised payment platform with high security standards.

What is Zappy’s Privacy Policy?

Your personal data is handled in accordance with our Privacy Policy and applicable UK data protection laws. Your information is only shared with third parties when necessary to process your purchase, complete delivery, provide customer support, prevent fraud or comply with legal obligations.

Our website uses SSL encryption to help ensure that transactions are secure and that your information is protected.

Contact

For more information or questions, please contact us:

Email: contact.zappyuk@gmail.com

We aim to respond within up to 24 business hours.